Cancellation & Service Termination Policy

Overview

This Cancellation and Service Termination Policy governs the discontinuation, suspension, refund eligibility, equipment return obligations, and related conditions applicable to subscribers of RAHUL CABLE TV AND BROADBAND NETWORK services.

This policy applies to Cable TV, Broadband Internet, Landline, OTT, Android Box, IPTV, and all related services and equipment provided by the company.

1. Service Cancellation Requests

Subscribers may request cancellation or termination of services by contacting the company through approved communication channels.

Cancellation requests must include:

• Subscriber name
• Registered mobile number
• Service address
• Subscriber ID or account details

Services covered under this policy include:

• Broadband Internet
• Cable TV
• Landline Services
• Android Box Services
• IPTV / OTT Services
• Any additional value-added services

2. Equipment Return Requirement

All CPNE (Customer Premises Network Equipment) and related devices provided by RAHUL CABLE TV AND BROADBAND NETWORK remain the sole property of the company.

Subscribers must return all installed devices and accessories upon cancellation, termination, discontinuation, or prolonged non-usage of services.

Equipment includes, but is not limited to:

• Optical Network Terminal (ONT)
• ONU Devices
• Routers and Wi‑Fi Routers
• Set Top Boxes (STB)
• Android Boxes
• IPTV Boxes
• Fiber Optic Cables
• Adapters
• HDMI Cables
• Remote Controls
• Audio/Video Accessories

All devices must be returned in proper working condition, subject to inspection by the company.

3. Non-Refundable Charges

The following charges are strictly non-refundable:

• Connection Charges
• Installation Charges
• Activation Charges
• Processing Charges
• Prepaid Subscription Charges already utilized

GST and applicable taxes are non-refundable except where required under applicable law.

4. Temporary Suspension of Services

If a subscriber wishes to temporarily discontinue the services:

• All company-owned devices and equipment must be returned to the company.
• Services may be resumed later subject to equipment reinstallation and service availability.
• Reinstallation may require applicable processing or upgrade charges.

5. Outstanding Dues

Subscribers requesting cancellation must clear all pending dues, unpaid invoices, penalties, or device damage charges before closure of the account.

Failure to clear dues may result in:

• Suspension of services
• Additional penalties
• Recovery proceedings
• Legal action, where applicable

6. Device Damage or Non-Return

If any equipment provided by the company is:

• Lost
• Physically damaged
• Tampered with
• Not returned after service discontinuation

The subscriber shall be liable to pay:

• Actual replacement cost
• Repair charges
• Applicable penalties or fines

The company reserves the right to initiate legal proceedings in case of refusal to return company-owned equipment.

7. Free Installation Scheme Conditions

Subscribers enrolled under any Free Installation Scheme must continue using the services for a minimum period of 2 years.

If the subscriber terminates services before completion of the minimum commitment period:

• All devices and equipment must be returned.
• A penalty charge of Rs. 2,000/- shall apply.

8. Inactive Accounts

If a subscriber does not use the services continuously for 2 (Two) months:

• The subscriber must return all company-owned devices and equipment.
• Failure to comply may attract penalties, fines, service recovery actions, or legal proceedings.

9. Relocation and Transfer

Subscribers relocating within the company’s serviceable area may request service transfer.

• Free installation may be provided at the new address, subject to feasibility.
• If the new location is outside the serviceable area, subscribers must:
  • Clear outstanding dues
  • Return all company equipment immediately

10. Prepaid Service Policy

All services are provided on a prepaid basis.

Subscribers must renew services before the due date to avoid interruption, suspension, or disconnection.

No refunds shall be issued for unused validity periods after activation unless specifically approved by the company.

11. Service Interruptions and Force Majeure

The company shall not be liable for interruptions caused by:

• Natural disasters
• Severe climate conditions
• Pandemic situations
• Government restrictions
• Technical failures beyond reasonable control
• Upstream network provider failures

Subscribers agree that compensation or refund claims for such interruptions may not be entertained.

Normal service-related complaints are generally attended to within 48 hours.

12. OTT and Promotional Plans

OTT plans, promotional tariffs, bundled packages, and special offers:

• Are subject to availability
• May change or be withdrawn without prior notice
• May have separate eligibility conditions

Subscribers must maintain valid mobile numbers and email addresses for OTT activation and communication.

13. Policy Violations

The company reserves the right to suspend or terminate services without refund if a subscriber:

• Misuses the network
• Violates applicable laws
• Tampers with equipment
• Uses services for unlawful activities
• Causes damage to the company’s infrastructure

14. Governing Law

This Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of the services or this policy shall be subject to the jurisdiction applicable under Indian law.

15. Contact Information

For cancellation requests, equipment return scheduling, or service-related support, subscribers may contact:

RAHUL CABLE TV AND BROADBAND NETWORK
Phone: [Insert Contact Number]
Email: [Insert Email Address]
Business Hours: [Insert Business Hours]

16. Policy Amendments

RAHUL CABLE TV AND BROADBAND NETWORK reserves the right to modify, amend, or update this policy at any time without prior notice.

The latest version of the policy shall supersede all previous versions.